ColombiaEcuadorMexicoPeru
Español (ES)
Log in
ColombiaEcuadorMexicoPeru
Español (ES)
API reference Centro de Soporte Service status Log in
API referenceCentro de SoporteService status
s

3DS Error Codes

clock December 17, 2024

Transactions declined by security rules in Kushki will have a K322 code as generic response. In case the 3DS authentication fails, in your Console you will be able to consult in the transaction module the reason for declination by opening the transaction detail which will have a declination subcode K325.

Follow the instructions below to view the 3DS authentication details:

  1. Login to your console with a Reader User or Master User.
  2. Go to the Transactions>>Cashouts module.
  3. Use the available filters to search for the desired transaction.
  4. Click on the transaction. The Transaction Detail window will open.
  5. The Authentication details section will appear at the bottom of the detail. From there you will be able to view the reason for the declination.

The following GIF will walk you through the authentication detail review process:

Códigos de error 3DS

Authentication error code
K325Authentication failed - Card is not participating in 3DS program
K325Authentication failed - Incomplete information
K325Authentication failed - Invalid information
K325Authentication failed - System Error
K325Authentication failed - Abort
K325Authentication failed - Incorrect OTP or Authentication window closing on challenge
K325Authentication failed - Failed to respond to challenge
K325Authentication Failed - System error due to time out